One of our key activities involves a personal consultation with our highly qualified staff to define the specific needs of our customers. Our policy when it comes to technical interventions is: as much as needed, as little as possible. We see technology as a resource but not as an end in itself.
Our customers, as individuals, are at the heart of our concerns. We encourage personal contact with our customers, as is reflected in our motto: “Mënschlech a kompetent” (human and competent).
Our long-standing experience and innovation in the national emergency call service allows us to meet our customers’ specific needs.
The members of our team know the specific needs of their respective customers and work hand in hand. Thanks to our relationship with the Stëftung Hëllef Doheem foundation, we can offer a large number of services that go far beyond the Sécher Doheem service.
Our aim is to satisfy our customers. The key conditions for this are sincere cooperation and a close partnership. That’s why we have a transparent cost structure and avoid any “hidden costs”.
In line with our certification according to standard ISO 9001:2015 on quality management systems, we make sure that our systems meet the highest quality and security standards.
Our broad range of solutions enables us to bring together customised service packages for each customer and to adapt them to any changes in their life circumstances.
We constantly devise new solutions for our customers, thereby actively participating in the development of new technologies.